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Service Department
Welcome to our Service Department.
When we first opened our doors back in 1968, most of the few Americans who were aware of BMWs considered them rather exotic automobiles: intriguing to own but probably a nightmare to maintain.
We felt the best way to dispel that myth – and to build our business in the process – would be to create the finest BMW service facility in the Delaware Valley. Forty years later, underscored by the feedback and extraordinary loyalty of our customers, we know just how important achieving that goal has been in the growth of our business. We are committed to providing that same level of excellence here in Exton.
Those familiar with our West Chester dealership may find themselves smiling at our slightly different approach. Reminiscent of an earlier time, customers drive directly into our shop where they’re met by their Service Advisor who goes through the entire check-in process right on the spot. All the pertinent information is recorded on a wireless tablet which also contains the vehicle’s complete service history. Moments later, those choosing to wait are escorted to the Customer Lounge or Internet Café; the others are on their way in alternate transportation. We like to think of the process as pleasant and personalized.
What remains consistent in both our locations, of course, are the essentials:
· BMW Accredited Master Technicians
· BMW Accredited Service Advisors
· An extensive BMW parts inventory
· Cosmetic and detail services
· Convenient evening and Saturday hours
· Early-bird or late evening drop-off
· Service appointments via the Internet
· Loaner and rental vehicles
We understand how important it is to diagnose and deal with service issues quickly and competently, and as we grow in our new Exton location, that will continue to be our top priority.
We hope to see you soon – and look forward to serving you.
Chris Clayton
Service Manager
Otto's BMW of Exton |
