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Home Town
Concordville, PA

Current BMW Model
2008 M6 Coupe

Classic BMW Model
3.0 CSL

BMW Body Color
Anthracite

Sports Teams
BMW-Sauber F1 Team
Ducati Factory Team Moto GP

TV Shows
Family Guy, The Office, Lost, NCIS, Rome

Movies
The Bourne Trilogy, 300, The Big Lebowski

Music
Phish, Grateful Dead, Primus


Books/Authors
Hunter S. Thompson, Ernest Hemingway
 

Looking back, I think I always realized there would come a day when I would join my parents here at Otto’s. After all, I had grown up watching them pour themselves into this dealership, and somewhere along the way, I came to my own appreciation of the automobile business they loved and worked so hard to build.
 
But as inevitable as it may have seemed that I would have a role at some point, I also knew this was not where I would get my start. It was important to me – and my parents – that I explore other options and, in essence, make my own way in life.
 
I graduated from Ithaca College in 1998 with a degree in international business, and my plan was to move to New York City. Many of my friends were there, and while the jobs for which I interviewed didn’t really connect with my passions, they seemed like a reasonable way to get out into the working world.
 
Then serendipity intervened in the form of a casual conversation, which then led to an interview at BMW NA, which, in turn, led to an internship offer. For the next six years, I served in a series of marketing, sales, and distribution positions in various BMW divisions, and in the process, developed an even deeper sense of connection and commitment to the automotive industry.
 
In the meantime, things were evolving at Otto’s in a way that made my coming here a timely and appropriate choice. I started out as QMS [Quality Management Systems] Project Leader, where I learned and implemented the day-to-day principles and practices set forth by BMW, customized to fit the specifics of each dealership. It also gave me an understanding of service and parts, which were new operational areas for me.
 
In January 2006, the position of Sales Manager became available, and I was glad for the opportunity to take on the responsibility. I had spent years observing and working with BMW dealerships around the country, and really felt ready to build on the founding vision which I believe has always differentiated Otto’s.
 
There have been enormous changes in consumer shopping patterns and attitudes over the past decade or so, particularly with the revolutionary role of the Internet. And while we continue to be industry leaders in adapting technology to accommodate the preferences of our customers, we will never lose sight of the importance of personal relationships. They have always been what has set us apart – and why third-generation customers tell us they wouldn’t go any where else.

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Home Town
Chester Springs, PA

Current BMW Model
328xi

Classic BMW Model
Z8

BMW Body Color
Black Sapphire Metallic

Sports Teams
Philadelphia Eagles & Phillies

TV Shows
24, Criminal Minds & Curb Your Enthusiasm

Movies
Goodfellas & The Omen

Music
Classic Rock & Jazz


Books/Authors
John Grisham & James Patterson
 

I developed an affinity for sales pretty early in life. Growing up, my parents had a vacation home on Lake Wallenpaupack, and the year I turned twelve my father decided he’d start a snack delivery business that my older brother Chip and I would run. So for the next several summers, five days a week, we drove around the lake in our “Chip’s Snacks” truck, building a loyal clientele and earning a modest income. It was my first real opportunity to experience the fruits of initiative, hard work, and good customer service. It was an excellent life lesson.

I learned more about hard work after I graduated from Conestoga High School and went with Penco Products making steel lockers and shelving forty hours a week while going to night school at Ursinus College. It was grueling at times, but it definitely reinforced my appreciation of work and its rewards.

That said, I was very pleased when my dad was able to get me an interview at a local Chrysler dealership where he had bought a number of cars. I got the job – and a taste for selling automobiles that has only increased over the ensuing 32 years.

My next move was to a domestic dealership in Wayne, where I became sales manager and, as that business divided and grew, ultimately general manager. I stayed there for 21 years, leaving only when the company was sold. At that point, I decided I wanted to work for a high-end import dealership, with BMW being my preference. And because these cars are so different, I concluded that becoming a Client Advisor would be the best way to learn the product line – which is what I did.

With a half-dozen years of successful selling under my belt, and having achieved the #1 customer service ranking in the country, I realized it was time to get back into management, and that Otto’s was the place I wanted to be. I had been aware of this dealership for years, and always admired the amazing facility, so when this position became available, I was delighted to accept it. 

I think I bring to this job a good combination of solid administrative skills and a real understanding of what it’s like to be a buyer and seller on the front lines. And because I will be in constant contact with customers, I will be able to retain in management many of the things I enjoyed in sales.

I’m married with a daughter at West Chester University, two grown stepchildren, and a couple of step grandchildren.  I enjoy playing golf and love spending time with my family, including regular summer vacations at the beach.

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Home Town


Current BMW Model


Classic BMW Model


BMW Body Color


Sports Teams


TV Shows


Movies


Music



Books/Authors

 

I was born and raised in Puerto Rico, and moved here in 1985 looking for a better life. My first job was doing landscaping and lawn maintenance for Radley Run, a local country club. A year later, I was hired by Scott Honda to work in the vehicle prep area, where I washed customers’ cars that had been in for service and also detailed new cars for delivery.

I was laid off in December 1992, but within two weeks had gotten a job here at Otto’s doing the same sorts of things. After a couple of years, however, the dealership volume had increased to the point that it was no longer possible for our Sales Advisors to inspect and process the incoming vehicles on their own. It was at that point that I transferred to the sales department and became our “lot tender,” checking over the cars as they came in from BMW, organizing them by model, and making sure they were nicely displayed on the lot.

In May 2007, my responsibilities evolved once more when I was chosen for this position. As Pre-Owned Manager, I deal directly with customers who simply want to sell us their vehicle without purchasing another, plus I support our Sales Manager by preparing appraisals on trade-ins and getting those cars into the shop for reconditioning and certification.

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Home Town
Downingtown, PA

Current BMW Model
2008 550i

Classic BMW Model
M3

BMW Body Color
Space Gray

Sports Teams
Philadelphia Phillies & Philadelphia Eagles

TV Shows
Mike & Mike in the Morning

Movies
Meet the Parents

Music
90's Rock

 

A friend once described my approach to life as “passionate participation,” and I think it’s true. Whether it’s my commitment to my family, my involvement in sports, or selling these amazing automobiles, I am wired to go all out for the things that matter most to me.

My dad was really into cars, and that sparked my interest. I remember he bought an Acura Legend when they first came out, which he loved, and when I was old enough, I got an NSX. I was really impressed with its engine – I thought it sounded like a Formula One – and it remained my favorite car until I discovered BMWs.

I was born in New London, Connecticut, but moved to Downingtown with my parents when I was ten. After high school, I studied photography at Drexel University and worked in the restaurant business, first as a waiter and then bartender. That’s when I first realized I was a bit of a natural around customers, finding the interaction really satisfying.

One day a friend at a local car dealership put it together for me, basically saying “you like automobiles, you’ll love selling them.” I got a job there, and it turned out he was right. It was also there that I bought my first BMW, a 2000 328 coupe stick shift. I was impressed by the styling and sportiness, and of course, with its reputation.

It wasn’t long before I realized this was the car I wanted to sell, and after a few months of hounding the manager here at Otto’s, a position opened up in January 2005. It’s been great, particularly since we launched our Exton dealership and I get to work here where I grew up. It’s really comfortable for me.

And that’s my approach with customers – comfortable. I never push, but instead listen carefully, using my instincts and experience to help them find the model best suited to their priorities. They seem to appreciate my enthusiasm and product knowledge.

When I’m not selling, I’m all about sports. I am addicted to mountain biking and snowboarding, and the best is when those seasons overlap. Once I went heli-boarding in British Columbia, which was quite a rush. And while my wife and daughters don’t go to those extremes, they definitely enjoy sharing the sport – and the travel – with me.

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Home Town
Lancaster, PA

Current BMW Model
2008 M3

Classic BMW Model
1975 2002 Turbo, 3.0, 3.5 CSL

BMW Color
Titanium Silver

Sports Teams
BMW Sauber F1 Team, Arsenal FC, Bayern-Munchen, Philadelphia Phillies & Pittsburg Steelers

TV Shows
Discovery Channel,
History International & the News

Movies
Breakfast Club, True Romance, Lord of the Rings, Raiders of the Lost Ark & Oceans Twelve

Music
Jazz, Classic Rock, 80's New Wave, World Music


Books/Authors
The Great Gatsby, Shakespeare
& Reading to my kids
 

I was born and raised in the Lancaster County area. After college, I worked at a VW-Porsche-Audi dealer in Lancaster until I left to start my own company transporting high-line vehicles in the Mid-Atlantic region. A couple of years later, however, I decided I really wanted to get back into the activity of a dealership, and with my family history, BMW was the natural choice.

I was actually the ultimate BMW baby, having been born just as my mother was being lifted from our 1600 Alpina onto a gurney. Dad still has that ’67 Alpina, and has added a number of other BMWs over the years, mostly M cars. My first automobile was also a Bimmer – a 1976 2002.

Our family had been in the furniture business since 1820, but growing up my dad always had an interest in cars. He had a shop where he restored and repaired vehicles, and throughout the late sixties and early seventies he competed in a lot of road races, hill-climbs, and MINI stocks. I’m a big Formula One fan, and have been following the sport since I was a kid.

Here at Otto’s, my style of presentation bridges the early “enthusiasts-only” days to now, where BMWs are viewed and widely admired as the world’s best luxury sports vehicles. I like to talk to people, find out what’s important to them, and put them in the right car. I strive hard to make sure my clients find the perfect automobile for their needs and desires. It’s important to me that they’re completely satisfied with the entire process.

Beyond my family and Motorsport, my passions include traveling, mountain biking, and visiting vineyards, both here and abroad.

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Home Town
Coatesville, PA

Current BMW Model
M6 Convertible

Classic BMW Model
E24 "M6" M635C Si

BMW Body Color
Steel Blue

Sports Teams
Philadelphia Eagles

Movies
One Eyed Jacks

Music
Classic Rock


Books/Authors
Awaken the Giant Within by Anthony Robbins

I was born and raised in Coatesville on a working dairy farm begun by my grandfather, and it was something I assumed I’d continue into the next generation. It was a deeply satisfying way of life, but it was certainly relentless in its responsibilities. After my dad became disabled in my mid-teens, I took over running the operation, which meant getting up at early every morning and working very hard the entire day. I did that for five years, every day, without exception. When you’re a teenager that’s tough.

At 21, my father realized he needed to sell the farm, and that freed me to try several different work paths, including real estate appraising, selling phone systems, and finally, in 1996, to a job in the sales department at Town Motors, the Chrysler-Jeep dealership formerly on this site. When that business closed and the property was sold to Otto’s, it opened an obvious – and very attractive – opportunity to start selling BMWs. It was a significant upgrade for me in every way.

As different as my life is now – I have days off and get to go on vacation – I still feel connected to the farm in important ways, particularly in the lessons I learned. I know the value of hard work, for instance, and of going the extra mile, something I’m happy to do for my customers all the time.

What was new for me when I went into sales was realizing I had a gift for building relationships, for meeting people from all walks of life and being totally comfortable around them. For someone who kept his own company growing up, I now find that it is connecting with people which really animates me.

I’ve retained my interest in real estate, and as something of a hobby, have been investing in properties in the area. In one sense, I’m planting my stake in the world the way my grandfather did with the farm, but more important to me, I’m investing myself in trying to make a difference in the lives of my tenants. I find it very gratifying, particularly when I can be a mentoring force in the lives of kids who may not experience that in other ways.

As far as my time off, I enjoy watching sports and weight training. I would love to travel more, and plan to at my first opportunity.

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Home Town
Brooklyn, NY
(Lived in the Philadelphia most of my life)

Current BMW Model
2008 M5 Sedan

Classic BMW Model
1956 BMW 507 Roadster

BMW Body Color
Titanium Silver

Sports Teams
Philadelphia Eagles & Phillies

TV Shows
Lost

Movies
Godfather 2

Music
Classic Rock


Books/Authors
Mindless Mystery Novels
(Jonathan Kellerman, Robert Parker, Stuart Kaminsky, Michael Connelly, Carl Hiassen)
 

Biography coming soon.

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Home Town
King of Prussia, PA

Current BMW Model
128i Convertible

Classic BMW Model
2002

BMW Body Color
Monaco Blue

Sports Teams
Pittsburgh Steelers

TV Shows
Dancing With The Stars, Navy NCIS & The Unit

Movies
Old Movies, The Notebook & Pretty Woman

Music
County & Classic Rock


Books/Authors
Nora Roberts, James Patterson
& Catherine Anderson
 

I love interacting with others, and have always looked for positions where meeting new people was part of the job. That’s why being the one who welcomes visitors to our showroom and guides them to the appropriate person is such a good fit for me.

I’ve worked in the automotive field most of my life, starting back in the 1980s with a leasing company not far from here. I liked all parts of that job, especially the customer contact and handling the various logistical aspects, like the credit application, the documentation, the registration work, getting it funded at the bank, dealing with any problems they had, and basically making sure everybody was happy. I did that for twelve years, ending up as office manager.

At that point, there was a transition in the business as dealerships started taking over their own leasing. It was also a transition time for me. Having just had my third child, I decided to cut back to part time, and held a variety of jobs. That changed the day I saw a classified ad for Town Motors Leasing, a companion company of the dealership that used to operate at this location. I called and badgered them until they hired me, and I was here for five-and-half years, until the day they closed their doors. It was a stroke of good fortune when Otto’s announced plans to open a BMW dealership here, and I was able to join the team.

In addition to working here full time, I also waitress at Cracker Barrel in Downingtown every Sunday from 5:30 in the morning till 5:00 in the afternoon. The managers there wonder how I do it, but the truth is I really enjoying meeting my customers and making sure they’re taken care. It’s just the way I’m wired.

For recreation I like to read in the sun or go motorcycle riding both locally and all over the state. Chester and Lancaster Counties, for instance, have dozens of charming covered bridges that are fun to visit. After a long week at work, it’s just great to be outside.