Service Staff
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Favorites
Home Town
Wayne, PA
Current BMW Model
335i Coupe
Classic BMW Model
507
BMW Color
Jet Black/Titanium Silver
Sports Teams
Philadelphia Eagles/Flyers/Phillies
TV Shows
24, Seinfeld, House and CSI
Movies
Caddyshack & The Song Remains the Same
Music
Classic Rock & Blues
Books/Authors
All Dan Brown
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There’s a very nice symmetry to my being back at Otto’s. This is where I began my career in service in 1987, and except for a short hiatus, it is where I have been ever since. This position is perfectly aligned with my training, my personality, and my automotive passion, and I can’t imagine working in a more constructive, congenial environment.
Cars have been at the center of my universe as far back as I can remember. My original dream was to build racing engines, but when I discovered the economic realities associated with that, I adjusted my goals and pursued extensive training in automotive and machine shop classes. After I graduated, I was referred here by a friend, and got my first fulltime job as a shop technician.
In the years since, I have served in a number of different positions within the department, and always appreciated being able to combine my enthusiasm for BMWs with my innate desire to help people. I have an empathetic nature, so I’m always motivated to apply my mechanic’s understanding of a customer’s car to solving whatever it is that needs attention. And because our clients are very engaged and interested in the care of their BMWs, they seem particularly appreciative of my efforts.
I was born and raised in Wayne, Pennsylvania and graduated from Radnor High School. After high school I went on to attend the Automotive Training Center in Exton. I still reside in Wayne, where I’m sharing my passion for cars with my boys. It’s nice to see them get excited with things I loved at their age, like the go-cart they share – and occasionally fight over.
As far as other family activities, we always try to find someplace nice to go on vacation, usually somewhere along the Jersey shore. This is a wonderful time of life. I have a lot to be thankful for – and I am. |
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Favorites
Home Town
Wilmington, DE
Current BMW Model
M6 Convertible
Classic BMW Model
E24 635C Si
BMW Color
Estoril Blue
Sports Teams
Philadelphia Eagles
TV Shows
Lost & The Amazing Race
Movies
The Godfather
Music
U2
Books/Authors
Anything by James Patterson
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| CEC Service Manager |
| Richard Weller |
| Phone: 610.455.2846 - Fax: 610-399-4172 |
| Email: rweller@ottosbmw.com |
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I was an Otto's customer for seven years, during which time I had such good experiences, that I eventually decided to apply for a job here. During that time I was a hotel manager in Wilmington, a position that taught me a lot about customer service.
Because of my work I came here with a real grasp of what it's like to be on both sides of the counter: knowing what customers are looking for, being empathetic to their concerns, and understanding that it's sometimes difficult for them to articulate those concerns. I find I'm able to bridge the gap between our technical people and our customers.
I've also discovered that the needs of customers in both the hotel and automotive worlds are pretty similar. They want to be listened to, they want to be understood, and they want to feel that they're talking to a human being who cares about their concerns and genuinely wants to be of service. At the end of the day you want to feel like you've made a difference.
A relaxing weekend for me is any place with a beach, blue skies and friendly people. I like to travel quite a bit, and have been to Europe, South America and the Caribbean. I'm always looking forward to another trip to a location where I can experience cultural diversity. |
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Favorites
Home Town
Honey Brook, PA
Current BMW Model
M5 Sedan
Classic BMW Model
Dixi
BMW Body Color
Anthracite Metallic
Sports Teams
Philadelphia Phillies & Pittsburg Steelers
TV Shows
Modern Marvels
Movies
Enemy of the State & Conspiracy Theory
Music
Classic Rock, Zydeco
Books/Authors
Tom Clancy, Stephen King & W.E.B. Griffen
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I grew up around automobiles and built a number of race cars. After being in this business for over twenty-five years, I can tell you that BMWs have reliable, cutting-edge technology well before the competition. And they’re a real pleasure to work on.
Unlike most other vehicles, they’ve been designed to offer easy access to the areas those of us whose job it is to maintain them, need to have access to. Of course I love they way they look and handle – as do most of our shop personnel, three-quarters of whom drive BMWs. From an employee standpoint, this is a good place to work.
The shop is well equipped and maintained, and our effort is appreciated. Most of our people have been here awhile. We’ve been drawing our new technicians from STEP, a program which takes the top performers from leading automotive schools and offers them intense, accelerated instruction from BMW-schooled personnel. We make a point of mentoring younger techs here, offering hands-on training and making sure they know how and where to get the latest information. Our access to a proprietary section of BMW’s website, for example, allows us to download the latest bulletins and information. We’ve been given all the tools necessary to keep these amazing vehicles in top running condition. |
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